Whether payer, provider or partner, wherever you are, the support team is there for you, delivering the personalized support you want with the level of expertise you need.
For us, personalized service means every new client and partner has a centralized support team specializing in one specific market area and dedicated to the unique needs of that particular organization. Your Capario customer support professionals get to know your back-office staff and how related roles and processes coordinate within your environment. This knowledgeable team listens to your needs, learns about your workflow issues and helps you create processes that support your business objectives.
The one-stop shop support team, comprised of electronic data interchange (EDI) specialists, guides a client through initial set-up, training and implementation; payer enrollment; and ongoing support. Establishing accountability through working with one team from implementation and beyond eliminates unnecessary hand-offs from one department to another, helping optimize operations and eliminating hand-offs from one customer support team to another.
The relationship you build with your Capario support team during initial service delivery is a promise for the future. You can rely on the efforts of this centralized team for responsive service when you need it in the years ahead.
Providers maximize collections and reduce risk of bad debt with real-time eligibility verification
Payers increase volume with efficient and real-time electronic processing
Partners achieve higher sales revenue potential quickly, while reducing development costs and efforts