TechPRO Medical Systems is an 18-year-old, full-service medical software company in Boston. TechPRO has been a partner of Capario for more than 12 years. Andrew Tanczer is their customer support manager.
TechPRO's providers are moving their claims processing to Capario's Web-based healthcare transaction platform this year. Capario provides real-time information which saves time in the providers' office and reduces the payment cycle.
Providers who have used one program for years are hesitant to change, even if the new platform offers them additional benefits. Many of them are familiar with their existing systems where the transfer method was mostly automated. If the migration to Capario's platform didn't go smoothly, the providers would blame TechPRO for the problems.
To ease the transition, Capario's implementation department assigns a representative to work with companies like TechPRO. The one-on-one relationship means Tanczer calls an individual for assistance rather than calling a general number, getting in a queue and having to explain his situation to a new person every time he calls.
TechPRO has migrated more than 150 providers and on average is currently moving five to six providers a week to Capario's platform. Tanczer has worked with the same implementation representative throughout the process.
"It is always a pleasure working with Capario," Tanczer said. "Not only are Capario's representatives very knowledgeable, but they are always timely in getting back to me on any open issues or messages I leave. They are also very helpful in troubleshooting new issues."
After implementation, Tanczer spends about four hours with each provider teaching him/her how to use the self-service tools available through Capario.
While the providers resist change at first, Tanczer said that when they see the reports and reliability of information they receive from the Capario platform, they are pleased with the switch.
Capario has a long-standing history of helping physicians, payers and other healthcare organizations reduce claims processing costs and expedite revenue cycle management processes.
TechPRO has migrated more than 150 providers and on average is currently moving five to six providers a week to Capario's platform.